DESIGN AND IMPLEMENTATION OF A COMPUTERISED BANKING SYSTEM (A CASE STUDY OF UNITED BANK FOR AFRICA)
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THE OVERVIEW OF THE STUDY
Banking has come a long way from the time of ledger cards and other manual filing systems. Most banks today are computerized to handle their daily voluminous tasks of information retrieval, storage, and processing. Irrespective of whether they are automated or not, banks by their natures are involved in all forms of Information Technology and Management on continuous basis (Molina, 1997).
Banks play their significant role in any economic system. They are financial intermediaries involve in transfers of funds within and outside the country. Banking sector is getting competitive every day. Quantity, speed, efficiency and innovations are the main points on which quality programs are designed. All banks are engaged in same basic banking activities but it is the way of delivery of services that distinguishes one bank form the other. All banks worldwide are considering quality in the strategic management. Taking a proactive stance against privacy invasion could help stave off government intervention in passing legislation to create tighter controls over what can be done with an individual’s personal data. The development of computerized banking system, however, involves a substantial amount of work, which ranges from collecting sufficiently large number of data items. Computerized banking system uses computer technology to relieve the consumer of the paper based and time consuming work. Computerized banks have started utilizing powerful computer networks resources for automating large numbers of daily transactions, which minimizes the time consuming manual paper work and giving access too many different banking services to its clients instantly, on demand, at home or at work. With the help of computerized banking, one can have access to money and banking functions anytime and anywhere, even where there is internet access (Renom, 1997).
This technology has seen a tremendous increment in the usage, as more and more big national banks and various other banks in smaller regions, have started some form of computerized banking to provide conveniences to their customers and to themselves. According to (Wainer, 2000), the computerized banking mechanism is fast and secure compared to the traditional banking operations because of automation of the manual aspects of banking practice, which is time consuming.
United bank for Africa was incorporated on February 23, 1961 and was the first of the International Banks operating in Nigeria at that time to be registered under Nigeria Law. However, the Bank has its antecedents in the British French bank which itself metamorphosed from Banque National Pour Le Commerce ET L Industries, BNCI, and Paris, established in 1932. UBA has 258 branches and cash offices and agencies in Nigeria’s major commercial center, state capital and the federal territory, including two offshore branches in New York and grand Cayman Island. UBA retains the unique status of being the only Nigerian Bank with a presence in the United States of America. The New York branch acts as one of UBA’s overseas correspondent banks. Others major correspondent banks are Bankers Trust (USA) and Banque Nationale de Paris (UK and France). A tradition of trail-brazing. In 1963, UBA became the first bank to introduce Mobile Banking services in Nigeria. In 1986, UBA became the first to introduce a Cheque Guarantee Scheme known as UBACARD, a forerunner of Easy Card which has recently replaced the electronic payment card, UBA Val Card. Today the bank remains in the forefront in the application of technological innovations in banking. It is one of the largest agents of monogram International for award international money transfers. UBA Connect TM provides a window for online global banking. In 1998 UBA became the first Nigerian Bank to have its shares placed abroad through a global depositary Receipt (GDR) program. UBA thus has a more international and diversified shareholder base than any other Nigerian bank.
UBA Capital and Trust, one of UBA’s subsidiaries, handles specialized services including Asset Management , retirement and Pension, Executorships of wills, trust ship services etc. Nominee, custodial and share registration services are provided by UBA Securities services. An aggressive business promotion strategy has earned the bank an enviable position in the banking industry. Due to the competition in the banking sector, banks are mapping up the best strategy to meeting up the global challenges. UBA is one of the new generation banks in Nigeria that has one or two branches in each States of the Federation of which Enugu Branch is my case Study. From the studies carried out, their initial means of transactions was manual, to automated system then to computerized system which lacked some feature such as account to account transfer of different customers, instant messaging. This study focuses on total elimination of the manual means of transactions through the addition of more features in computerized system of banking. Effective adoption of computerized banking system, error rate, paper work, inefficiency, inconsistency which has been the features of manual means of transaction will drastically reduced or totally eliminated.
1.2 STATEMENT OF THE PROBLEM
In banking industries today, queuing has become the order of the day, customers’ line up for hours waiting to withdraw or deposit money. This creates a lot of problem to both customers as they waste their useful time in the baking hall. The management also wastes their time as they run around to find solution to their problems. Also it is observed that customers cannot withdraw money any time they want as banks has their working hours. This is a big problem as needs can arise at any time and human beings will always like to have those needs solved. Also money deposited into accounts at times takes some hours to reflect in the persons account balance hence making banking operations slow and unhealthy for business growth.
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